The Federal Communications Commission is taking a closer look at how broadband data caps affect consumers, and is considering whether it has authority to regulate how Internet service providers impose such caps. Democrats are spearheading the effort over the opposition of the FCC's Republican minority.
FCC Chairwoman Jessica Rosenworcel floated a plan to open a formal inquiry into data caps in June 2023, and the FCC is finally moving ahead. A Notice of Inquiry announced today "explores how broadband data caps impact competition and consumers," the FCC said.
"During the last year, nearly 3,000 people have gotten so aggravated by data caps on their Internet service that they have reached out the Federal Communications Commission to register their frustration," Rosenworcel said in a statement issued today. "We are listening. Today, we start an inquiry into the state of data caps. We want to shine a light on what they mean for Internet service for consumers across the country."
Rosenworcel's office published 600 of those complaints today and called out a few specific ones. "We have had to unplug our modem to prevent going over our data cap," an Arkansas resident told the FCC in May 2024. "We have to take our kids to find public Wi-Fi to complete their school work. We can't afford $190 a month for unlimited Internet."
Rosenworcel said the consumer complaints show that caps are a source of stress. "The mental toll of constantly thinking about how much you use a service that is essential for modern life is real as is the frustration of so many consumers who tell us they believe these caps are costly and unfair," she said.
Federal Coffee Commission
Whether the FCC can do anything significant about data caps is an open question. "As the Commission considers the impact of data caps on consumers and competition, we seek comment on our legal authority to promulgate rules in this area," the Notice of Inquiry said. FCC Republicans Nathan Simington and Brendan Carr dissented from the Notice of Inquiry and released statements blasting what they call an attempt to regulate Internet service rates. Simington argued that regulating data caps would harm customers, using an analogy about the hypothetical regulation of coffee refills:Suppose we were a different FCC, the Federal Coffee Commission, and rather than regulating the price of coffee (which we have vowed not to do), we instead implement a regulation whereby consumers are entitled to free refills on their coffees. What effects might follow? Well, I predict three things could happen: either cafés stop serving small coffees, or cafés charge a lot more for small coffees, or cafés charge a little more for all coffees.Simington went on to compare the capacity of broadband networks to the coffee-serving capacity of coffee shops. He said that tiered coffee prices "can increase overall revenue for the café," which can be invested "in more seats, more cafés, and faster coffee brewing." Simington is against rate regulation in general and said that regulation of usage-based plans (aka data caps) is just rate regulation with a different name. "Though only a Notice of Inquiry, because it is the first step down a path toward further rate regulation, I can't support the item we've brewed up here. I dissent," Simington wrote.